Refund and Returns Policy

We want you to be completely satisfied with your purchase from [Your Brand Name]. If you are not happy with your order, we’re here to help.

Returns:

You may return most items within 14 days of delivery for a full refund or exchange.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
Perishable items (such as food, flowers, or custom-made products) are non-returnable for safety and hygiene reasons.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days to your original payment method.
Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges:

If you wish to exchange an item, please contact our customer service within 14 days of delivery.
Exchanges are subject to product availability.

How to Initiate a Return or Exchange:

Contact our support team at [email/contact info] with your order number and reason for return.
We will guide you through the return process and provide any necessary instructions.

Damaged or Defective Items:

Please inspect your order upon receipt. If you find any defects or damages, contact us immediately with photos.
We will arrange for a replacement or refund as quickly as possible.

Thank you for shopping with us! Your satisfaction is our priority.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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